The best way to cancel your subscription, or any other team member under the organization is to reach out to firstname.lastname@example.org with the following information:
- Account Owner name
- Account Owner email
- User subscriptions you need to cancel ("We are no longer working with Joe Alexander, can we please cancel his subscription?")
- Any payment methods that also need to be changed, deleted, or migrated to a new user (the more details the better!)
Note: Whether you sign up for monthly billing or annual billing, our user subscriptions are still annually-based per our Terms & Conditions. Any account or user subscription cancelations are to be approved by Artist Growth first.
If you started a subscription by accident, please let us know. It takes several business days to reimburse the funds to your bank because we use a third party payment processor.
Please reach out to email@example.com for any billing or plan inquiries.