The best way to cancel your subscription, or any other team member under the organization is to reach out to our Support team via the in-app messenger with the following information:
Account Owner name
Account Owner email
User subscriptions you need to cancel ("We are no longer working with Joe Alexander, can we please cancel his subscription?")
Any payment methods that also need to be changed, deleted, or migrated to a new user (the more details the better!)
Note: Whether you sign up for monthly billing or annual billing, our user subscriptions are still annually-based per our Terms & Conditions. Any account or user subscription cancelations are to be approved by Artist Growth first.
If you started a subscription by accident, please let us know. It takes several business days to reimburse the funds to your bank because we use a third party payment processor.