Email Invitation Issues

Email Invitation Troubleshooting

Having trouble with team invitations? This guide will help you resolve common invitation issues.

Important Notes Before You Start

• Use web browser only: Email invitations must be accepted on a computer via web browser (not mobile app)
• Click "Login" not "Sign Up": If you're accepting an invite, always click "Login" when prompted
• No automatic redirect: You won't be redirected after clicking "Activate My Account" in the invitation email

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For Account Owners

Resending Invitations

If a team member reports they haven't received their invitation:

1. Go to People in your Artist Growth account
2. Find the team member in your user list (they should show "pending" or "expired" invite status)
3. Click the three dots next to their name
4. Click "Resend"
5. Ask the team member to check all email folders, including spam

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For New Users

Troubleshooting Steps

Step 1: Check Your Email

• Look in spam, junk, and other email folders
• The invitation may have been filtered automatically

Step 2: Verify Email Address

• Confirm the Account Owner has your correct email address on file
• Ask them to double-check the spelling

Step 3: Check Invitation Age

• Invitations expire after 30 days
• If it's been longer than 30 days, request a new invitation

 

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Accepting Your Invitation

Critical Steps:

1. Use a computer - Open the invitation email on a desktop or laptop
2. Use web browser - Don't try to accept the invitation on mobile
3. Click the invitation link in the email
4. Click "Login" when prompted (never "Sign Up")
5. Complete the activation process

 

After Successful Activation:

• You can then download and use the mobile app
• Always use "Login" option, never "Sign Up"

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Common Issues and Solutions

"Keep Getting Redirected to Download App"

Problem: You're trying to accept the invitation on mobile

Solution: Switch to a computer and use a web browser

"Can't Find the Invitation Email"

Problem: Email may be in spam or wrong address

Solution: Check all folders and verify email address with Account Owner

"Invitation Expired"

Problem: More than 30 days have passed since invitation was sent

Solution: Request Account Owner to resend a new invitation

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Still Need Help?

If you've followed these steps and still can't accept your invitation:

• In-app chat: Use Customer Support chat within Artist Growth
• Email: support@artistgrowth.com

Include details about:

• Whether you're an Account Owner or new user
• What steps you've already tried
• Any error messages you're seeing