Prorated Charges During a Current Billing Cycle
Prorated Charges During Billing Cycles
Understanding how user(s) additions and removals affect your subscription billing.
How Prorated Billing Works
Effective Date: Beginning November 6, 2023, all additions and removals in seats/users during active billing cycles will result in prorated charges or credits.
Adding Users Mid-Cycle
When you add an user during your current billing cycle:
- You'll receive an immediate prorated charge for the new user
- The charge covers the remaining days in your current billing cycle
- Starting with your next billing cycle, the user will be included in your regular subscription fee
Removing Users Mid-Cycle
When you remove an user during your current billing cycle:
- You'll receive a credit on your next bill for the unused portion of that user's subscription
This affects both monthly and annual subscriptions.
Billing Examples
Monthly Subscription Example
Scenario: Your billing cycle starts on the 1st of each month with one user.
- Day 15: You add a second user
- Immediate charge: Prorated amount for the remaining 16 days of the month for the new user
- Next month (Day 1): Regular monthly charge for both users going forward
Annual Subscription Example
Scenario: Your annual billing cycle starts February 1st with one user.
- November 15th: You add a second user
- Immediate charge: Prorated amount covering November 15th through January 31st for the new user
- Next February 1st: Annual renewal fee for both users